Reservations: To reserve and confirm any program for groups or individual clients the following information is required and must be sent to us via our reservation form, and include the following information: Full name as it appears in the holder’s passport; passport number valid on the date of the trip being requested; address and telephone number; current e-mail address; nationality; date of birth; gender; occupation; dates and times of flights or arrival in Peru and Cusco; any medical or dietary restrictions; any special interests regarding the service requested.
In order to deal with your reservation in a timely manner we require a deposit of 50 percent of the cost of the chosen program at the time of booking. The balance should be paid 30 days before departure.
Methods of Payment
Important: Bookings should be made as far in advance as possible; for example, the 4 day/3 night Inca Trail is in high demand throughout the year and we recommend that you make your reservation as soon as you have received our confirmation of availability.
Single Accommodation: Prices are based on twin room accommodation; a single supplement is available and single accommodation can be provided at an additional cost.
Cancellations: In our experience a certain percentage of bookings are cancelled by the client before departure due to some unforeseen circumstance. The penalties incurred for cancellation of services will depend on the date of cancellation according to the following list (Important: At any time after confirming the purchase of your Inca Trail permit, in the event of cancellation we will charge the full cost said permit):
A special note regarding cancellations of Inca Trail reservations: The advance payments for the different treks which include the Inca Trail, such as: Inca Trail 4 days/3 nights; Inca Trail 2 days/1 night; Inca Trail 5 days/4 nights, Salkantay and Inca Trail 7 days/6 nights. The costs of these treks are non-returnable, and include entrance tickets to the Inca Trail, porters, cooks and train tickets. This is because these services are reserved and paid for at the time of booking and therefore the deposit required is non-returnable.
Failure to Arrive (No show): We will retain the full amount paid and will not be responsible for the failure of the client to arrive due to cancelled or delayed flights. Andean Adventures / Andean Travel Peru is not responsible for damage to or loss of luggage, accidents, unforeseen expenses, unavoidable delays, services provided by third parties or direct or indirect causes beyond our control. In the unfortunate event of a no show due to unforeseen circumstances, the company will provide a certificate to the client for insurance purposes.
IMPORTANT NOTE: In the event of a passenger leaving the tour for any reason, any extra expenses are the passenger's responsibility and the company shall not be liable for any refund, either total or partial, of money paid for any unused services.
Insurance: Travel insurance is strongly recommended to cover loss of deposit or final monies paid because of unavoidable cancellation due to illness or other causes, personal baggage loss, medical expenses, etc. All travellers should be adequately insured against personal accident and medical costs. We recommend a short term insurance policy that covers the trip selected with cover in the event of illness, accident, emergency evacuation, costs incurred due to flight delays, schedule changes, delays caused by bad weather, missed connections, strikes, natural disasters, or unforeseeable events. We require that all passengers involved in adventure activities such as trekking and excursions to Peru’s jungle region be fully insured.
About Mountainous Terrain: The mountainous areas where Andean Adventures / Andean Travel Peru operates its many programs have a geographical configuration which in its natural state may present difficulties or dangers which may be concealed by snow, grass or vegetation. Some of these difficulties or obstacles might include loose rocks, trees, accumulated vegetation, fast flowing rivers carrying rocks or stones, fallen vegetation, hollows or depressions below the surface, varying water quality and difficult climatic conditions. Due the presence of natural forests, rough and rugged terrain or bad weather, participants might become lost or separated from their guides or the rest of the group. Communication in mountainous terrain is often difficult and in the case of an accident, immediate rescue and medical assistance may be unavailable. Weather conditions may be extreme and can change quickly and without warning.
Action in case of emergency: In the event of an accident or illness during a trekking activity, Andean Adventures / Andean Travel Peru, through its guides or support personnel, will provide all the help possible and if specialist evacuation is required (helicopters, doctors, nurses and other medical assistance beyond first aid treatment) Andean Adventures / Andean Travel Peru will not be financially responsible for such services.
Head office address:
ANDEAN ADVENTURES SRL
Urbanización Lucrepata E-13
Cusco – Peru
51 (84) 229911
51 (84) 263498