Reservations: To reserve and confirm any program for groups or individual clients the following information is required. This information must be sent to us via our reservation form and include the following information: Full name as it appears in the holder’s passport; passport number valid on the date of the trip being requested; address and telephone number; current e-mail address; nationality; date of birth; gender; occupation; dates and times of flights or arrival in Peru and Cusco; any medical or dietary restrictions; any special interests regarding the service requested.
In order to process your reservation in a timely manner we require a deposit of fifty percent of the total cost of the selected itinerary at time of booking. The balance must be paid no later than 30 days before departure.
Important: Bookings should be made as far in advance as possible; for example, the 4-day / 3-night Inca Trail is in high demand throughout the year and we recommend that you make your reservation as soon as you have received our confirmation of availability.
Single accommodation: Prices are based on twin or double room accommodation; a single supplement is available and single accommodation can be provided at an additional cost.
Cancellations: In our experience a certain percentage of bookings are cancelled by the client before departure due to some unforeseen circumstance. The penalties incurred for cancellation of services will depend on the date of cancellation, in accordance with the following conditions:
A special note regarding cancellation of Inca Trail reservations: In the case of advance payments for the different trekking itineraries which include the Inca Trail (such as Inca Trail 4-days / 3-nights; Inca Trail 2-days / 1-night; Inca Trail 5-days / 4-nights, Salkantay and Inca Trail 7-days / 6-nights), the costs of these treks are non-returnable, and include entrance tickets to the Inca Trail, porters, cooks and train tickets. These services are reserved and paid for by the company at time of booking and therefore the deposit required is non-returnable.
Failure to Arrive (No show): We will retain the full amount paid and cannot be held responsible for failure of the client to arrive due to cancelled or delayed flights. Andean Adventures Peru cannot be held responsible for any damage to or loss of luggage, accidents, or unforeseeable circumstances. In the event of any such circumstance, the company will provide a certificate to the client for insurance purposes.
IMPORTANT NOTE: In the event of a passenger leaving the tour for any reason, any extra expenses incurred are the passenger's responsibility and the company shall not be liable for any refund, either total or partial, of monies paid for any unused services.
Insurance: Travel insurance is strongly recommended to cover loss of deposit or final monies paid because of unavoidable cancellation due to illness or other causes, personal baggage loss, medical expenses, etc. All travelers should be adequately insured against personal accident and medical costs. We recommend a short term insurance policy that covers the trip selected with cover in the event of illness, accident, emergency evacuation, costs incurred due to flight delays, schedule changes, delays caused by bad weather, missed connections, strikes, natural disasters, or unforeseeable events. We require that all passengers involved in adventure activities such as trekking and excursions to Peru’s jungle region be fully insured.
About mountainous terrain: The mountainous areas where Andean Adventures Peru operates its many programs have a geographical configuration which in its natural state may present difficulties or dangers that may be concealed by snow, grass or vegetation. Some of these difficulties or obstacles might include loose rocks, trees, accumulated vegetation, fast flowing rivers carrying rocks or stones, fallen vegetation, hollows or depressions below the surface, varying water quality and difficult climatic conditions. Due the presence of natural forests, rough and rugged terrain or bad weather, participants might become lost or separated from their guides or the rest of the group. Communication in mountainous terrain is often difficult and in the case of an accident, immediate rescue and medical assistance may be unavailable. Weather conditions may be extreme and can change quickly and without warning.
Action in case of emergency: In the event of an accident or illness during a trekking activity, Andean Adventures Peru, through its guides or support personnel, will provide all the help possible in the circumstances. In the event that specialist evacuation is required (helicopters, doctors, nurses and other medical assistance beyond first aid treatment) Andean Adventures Peru cannot be held financially responsible for such services.
Head office address:
ANDEAN ADVENTURES SRL
Urbanización Lucrepata E-13, Cusco – Peru
51 (84) 229911
51 (84) 263498