ANDEAN ADVENTURES PERU – TERMS AND CONDITIONS
As a tour operator with more than three decades experience, at Andean Adventures Peru our priority is the quality of service we offer travelers from all over the world when they visit us to experience the many wonders of Peru and our neighboring countries. We want to provide the best possible service, while offering the highest standards of excellence, safety and security.
While you are a guest in our country, we will do everything possible to solve any issues you may have. It is in the interests of transparency that we publish here our Terms and Conditions, so that they can be read by everyone interested in entrusting us with their Peru vacation.
To guarantee reconfirmation, bookings must be made at least 48 hours before the scheduled date for arrival.
In order to reserve and confirm any of our tours or bespoke itineraries for groups or individual travelers, the following information must be sent to us via our booking form or email address:
– Full name as it appears in the holder’s passport
– Passport number valid on the scheduled date of travel
– Date of birth
– Address and phone number
– Email address
– Arrival and departure dates
In order to process your booking in a timely manner:
We require a deposit of 50% (fifty percent) of the total cost of the selected itinerary at time of booking. The balance must be paid no later than 30 days before the scheduled arrival date.
To ensure availability, bookings should be made as far in advance as possible. For example, the 2-day, 3-day and 4-day Inca Trail is in high demand throughout the year and we recommend that you make your reservation as soon as you have received our confirmation of availability.
Bookings will be accepted between 29 and 2 calendar days (48 hours) before the start of service. Payment must be made as soon as confirmation has been received.
Our rates are based on twin or double room accommodation; a single supplement is available. Single room accommodation can also be provided upon request, at an additional cost.
In our experience prior to 2020, a small percentage of bookings were cancelled by the client before departure due to some unforeseen circumstance. The penalties incurred for cancellation of services will depend on the date of cancellation, in accordance with the following conditions:
– At any time up to 30 days before the service: Andean Adventures Peru will not charge a penalty, with the exception of itineraries involving the network of Inca Trails. Once confirmation has been received of the purchase of the entrance to the Inca Trail, the client will lose the total amount paid for the non-refundable entrance fee as well as any and all administrative costs, in accordance with Ministry of Culture conditions. (1) after confirming the purchase of your Inca Trail permit, we will charge the full cost of said permit.
– 29 to 16 days before the scheduled start of services: 40% of the total cost of the service will be retained by the company.
– 15 to 07 days before the scheduled start of services: 60% of the total cost of the service will be retained by the company.
– 06 to 02 days before the scheduled start of services: 80% percent of the total cost of the service will be retained by the company.
– From 02 days before to the same day of the scheduled service, 100% of the total cost of the service will be retained by the company.
Greater flexibility for the “new normal”:
At Andean Adventures Peru, we share the concerns of travelers who may be worried about what could happen if they need to cancel or postpone their Peru vacation as a result of events or circumstances related to the global health emergency in their home country or in Peru.
Cancellation or postponement due to force majeure:
In response to the global situation resulting from the coronavirus COVID-19, where travelers are obliged to cancel or postpone their confirmed reservation date due to travel restrictions introduced by the national governments of guests’ countries of origin or residence, or by Peru’s own national government, or in the event that all international airlines which currently serve routes to Peru cancel frequencies to Peru or our destinations within Peru, making it impossible for guests to initiate their itinerary, Andean Adventures Peru envisages a flexible cancellation and/or postponement policy.
In the event of cancellation:
The company agrees to provide a refund against the tour price paid, minus any and all nonrefundable costs and commissions paid to third parties, and minus any and all nonrefundable bank or credit card charges incurred at time of purchase or resulting from the refund process.
Travelers may reschedule their arrival dates, for any available date up to two years from their original scheduled arrival date.
In the event that a client is obliged to reschedule their arrival date as a result of issues related to the global coronavirus situation, they may do so by informing the company at least 72 hours before their scheduled arrival date.
Andean Adventures Peru will not charge a penalty or apply any additional costs for such changes. Confirmation of new dates will remain subject to availability on the part of our service providers (for example, hotels and airlines) and available places (for example, the network of Inca Trails).
The motive for cancellation or postponement under the aforementioned conditions must be accompanied by relevant documentation supporting the request by the guest or guests, or where applicable, a medical certificate.
Inca Trail to Machu Picchu bookings:
Andean Adventures Peru books and pays the Ministry of Culture in advance for permits required for trekking itineraries that include the Inca Trail (such as Inca Trail 4-days / 3-nights; Inca Trail 2-days / 1-night; Inca Trail 5-days / 4-nights; Mount Salkantay – Inca Trail 7-days / 6-nights). The prices of these itineraries, which include entrance tickets to the Inca Trail, porters, cooks and train tickets, are non-refundable.
(1) Regulations for the Sustainable Tourism Use of the Network of Inca Trails within the Machu Picchu Historical Sanctuary. Under the auspices of the Ministry of the Environment, National Service for State-Protected Natural Areas, the Ministry of Culture, Cusco’s Decentralized Office for Culture, and the Machu Picchu Archaeological Park.
In the event of failure to arrive (no-show), the company will retain the full amount paid:
Andean Adventures Peru cannot be held responsible for any failure of a client to arrive due to cancelled or delayed flights. Nor can the company be held responsible for any damage to or loss of luggage, accidents, or unforeseeable circumstances. In the event of any such circumstance, upon request the company will provide a certificate to the client for insurance purposes.
In the event of a client leaving a tour for any reason, any extra expenses incurred shall be the client’s responsibility and the company cannot be held liable for any refund, either total or partial, of monies paid for any and all unused services.
Travel insurance is strongly recommended to cover loss of deposit or final monies paid resulting from unavoidable cancellation due to illness or other causes, personal baggage loss, medical expenses, etc. All travelers should be adequately insured against personal accident and medical costs.
We recommend a short-term insurance policy that covers the trip selected, with cover in the event of illness, accident, emergency evacuation, costs incurred due to flight delays, schedule changes, delays caused by bad weather, missed connections, strikes, natural disasters, or unforeseeable events.
We recommend that all travelers involved in adventure activities such as trekking and excursions to Peru’s jungle region be fully insured.
Andean Adventures Peru recommends that all travelers have insurance that covers, in addition to emergency medical expenses, Covid-19 related assistance (medical tests, treatment, flight changes, extended in-country stay during quarantining).
Regarding mountainous terrain:
The mountainous areas where Andean Adventures Peru operates many of its itineraries possess a geographical configuration which in its natural state can present difficulties or dangers that may be concealed by snow, grass or vegetation. Some of these difficulties or obstacles can include, while not being limited to, loose rocks, trees, accumulated vegetation, fast flowing rivers carrying rocks or stones, fallen vegetation, hollows or depressions below the surface, varying water quality and challenging climatic conditions.
Due to the presence of natural forests, rough and rugged terrain or bad weather, participants might become lost or separated from their guides or the rest of the group. Communication in mountainous terrain is often difficult and in the case of an accident, immediate rescue and medical assistance may be unavailable. Weather conditions may be extreme and can change quickly and without warning.
In the event of emergency:
In the event of an accident or illness during an excursion or adventure activity, Andean Adventures Peru, through its guides or support personnel, will provide all the assistance possible in the circumstances. In the event that specialist evacuation is required (helicopters, medical and/or nursing staff, and/or other medical assistance beyond basic first aid treatment), Andean Adventures Peru cannot be held responsible for such services.
Andean Adventures Peru only requests the personal data necessary for the newsletter registration of its affiliates, whose relationship to the company is that of customers of Andean Adventures Peru. The information requested relates to their email address and cell phone number.
In accordance with the provisions of the 2012 Statutory Law Number 1581 and the 2013 Regulatory Decree Number 1377, as the entity responsible for the newsletter associated with the website www.andeanadventuresperu.com, Andean Adventures Peru hereby informs all its users that the collecting of personal data via use of our web platform and social network platforms will be conducted in accordance with the indications contained in our Data Handling Policy, which may be consulted at any time upon request by sending an email message to the address email@example.com.
Andean Adventures Peru does not use any information technology tools (such as cookies, web beacons, transparent GIFs, or other similar technologies) in order to secretly gather its users’ personal information. If you do not wish your personal data to be collected, please do not provide us with said information. However, all the information requested via www.andeanadventuresperu.com is mandatory, given that it is required in order to enable us to provide an optimal customer and/or user service.
By providing us with your personal data, you indicate that you have understood and accept that said data may be used for the following purposes:
– In order to receive information about promotional offers related to the products and services provided by Andean Adventures Peru or its associated or allied companies.
– In order to receive advertising and commercial information related to the products and services provided by Andean Adventures Peru or its associated or allied companies.
– In order to complete the purchasing of the products and services provided by Andean Adventures Peru or its associated or allied companies.
– In order to ensure access to information generated by commercial transactions conducted with Andean Adventures Peru.
– In order to provide information regarding the introduction to the market of new products and services.
– In order to facilitate the provision of reports to relevant regulatory and supervisory authorities.
– For the adoption of measures aimed at preventing illegal activities, including any information related to money laundering and terrorist financing.
Andean Adventures Peru hereby undertakes not to utilize its customers’ or users’ personal data for any other purpose not contemplated in the provisions of this document.
By accepting these terms and conditions, you as a customer and/or user authorize the handling of your personal data, including the processing, collection, storage, use, circulation, deletion, updating, domestic and international transmission and/or transfer of said data, in compliance with the obligations assumed by Andean Adventures Peru by virtue of its operating of the website www.andeanadventuresperu.com, related social network platforms, and related order capture systems.
The customer and/or user declares that the data provided is true, and that they have not omitted or altered any information, and that they are aware that the misrepresentation or omission of data may result in civil, commercial and/or criminal liability.
The customer and/or user declares that, by accepting these terms and conditions, they have been advised of their right to be informed regarding the data submitted, and to update, rectify and delete, as well as to access at any time, said data, and of the procedure for the correcting, updating or deletion of information contained in the database of Andean Adventures Peru. This authorization is extended to whoever represents the rights of Andean Adventures Peru, to whomever the company may hire to exercise said rights, or to whomever such rights may be ceded. This authorization shall remain in force until revoked in accordance with the provisions of law, and may not be revoked, either totally or partially, under the terms of this agreement or other documentary retention provisions.
If you need to exercise your rights as a data holder, we ask that you send us an email to firstname.lastname@example.org.